![]() ![]() ![]() What should I do if I receive the wrong product? How long does it take to process a refund?Ĭredit card refunds usually take 5-10 business days to appear on your statement. Just reach out to and we’ll help you place your return or exchange. A full refund (or a replacement product) will be issued after we have received, inspected, and confirmed that the returned products meet the qualifications to be refunded or exchanged.ĭon’t worry-KALINZY packages don’t include return slips.Please reach out to with your order number and the products you'd like to exchange or return and we'll take care of the rest.ĭo I have to pay for the shipping of my return or exchange? Please note, your original shipping charges are not refunded. Order # must be provided to place a return, and you will be refunded to your original form of payment. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.Īll returns must be processed within 30 days of receiving the order.Īll exchange and return claims require customers to provide us with evidence of the damaged item. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, address, etc. We will accept the return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. Īt the time you place an order, you will be asked to confirm all the details regarding the item's size, design, spelling, etc. You may send any cancellation requests by e-mail. If you contact us to cancel your order later than this, it may have already been sent to the warehouse for processing and shipping, at which point we may be unable to cancel the order. Is your question not in the below list? Feel free to contact us at Refunds, Returns & Exchangesīecause we process our orders at the warehouse at the end of every day, if you want to cancel an order you have just placed, please notify us within 6 hours after you placed your order. Please find below an overview of our most frequently asked questions regarding the return, refund & exchange policy with the answer.
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